Wheelchair-accessible vehicles · New York

Wheelchair-accessible taxi dispatch in New York — WAV-only pool, quota tracking, paratransit-ready.

Taxi dispatch system calibrated for wheelchair / wav work in New York. TLC, BACP, DFHV, LADOT and SFMTA ready. WAV-only driver pool, accessibility quotas, paratransit subsidy tracking.

Wheelchair-accessible vehicle (WAV) dispatch is the operation of trips for wheelchair users using vehicles with appropriate ramps or lifts. It requires a dedicated WAV-trained driver pool, accessibility-quota reporting (in jurisdictions where quotas apply), and integration with publicly-funded paratransit programmes that subsidise trips at a per-trip rate.

New York wheelchair / wav dispatch — the operating reality

WAV dispatch fails when WAV-tagged trips can be offered to non-WAV vehicles. The Aurora console enforces vehicle and driver eligibility at the dispatch layer: only WAV-trained drivers in WAV-equipped vehicles are offered the trip; substitutions require explicit dispatcher override.

New York wheelchair / wav dispatch — how TaxiCloud handles it

Accessibility quota reporting (where the jurisdiction runs a quota programme) is automatic: WAV trips are counted, the operator's quota balance is tracked, and the monthly summary exports cleanly to the regulator.

New York wheelchair / wav dispatch — migration + go-live

Paratransit subsidy programmes (Access-a-Ride, THE RIDE, Access Cabs, equivalent) are supported via per-programme account configuration; subsidy amounts pre-deduct from the rider invoice and roll up into the operator's monthly settlement claim.

FAQ

Wheelchair / WAV taxi dispatch New York — questions answered.

Are WAV trips reserved for WAV vehicles?: Yes. Vehicle and driver eligibility is enforced at the dispatch layer; substitutions require dispatcher override.
Is accessibility quota reporting automatic?: Yes. WAV trips are counted, quota balance tracked, and monthly summaries export to the regulator's format.
Are paratransit subsidy programmes supported?: Yes — Access-a-Ride, THE RIDE, Access Cabs, and equivalent programmes are supported with per-programme account configuration.
Is TaxiCloud TLC-compliant for FHV trip records?: Yes. Every completed trip emits the data fields required by the TLC's HVFHS trip-record submission. Records are stored for the seven-year retention window and can be exported as CSV or pushed via API to a third-party submitter.
Does the driver app handle the JFK Central Taxi Hold?: Yes. Drivers self-check-in to the JFK hold; their position in the queue is reflected in the dispatcher console so airport trips are dispatched in queue order, not random nearest-driver order.

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