Passenger app · New York

Passenger app for taxi fleets in New York

iOS-first booking app, App Store rating 4.6 average, white-label included. Configured for NYC Taxi & Limousine Commission (TLC).

Passenger app in New York is the ios-first booking app, app store rating 4.6 average, white-label included, configured against NYC Taxi & Limousine Commission (TLC) and the operating reality of a 13.5k-vehicle market. TaxiCloud's passenger app is iOS-first with native Android variant. Live ETA, driver pin tracking, in-app SMS to driver, fare estimates, ride history, and account-pay for corporate travellers. Average App Store rating 4.6 across operator deployments. For New York specifically, the feature reads from regulator-aware booking, dispatch, and reporting surfaces — no bolt-on integration, no separate console.

Passenger app in New York — the operating reality

Passenger app ships against the New York operating geography as a structural object. The passenger app is the customer's full digital experience of your fleet. On Pro and above, it ships white-labelled: your name on the App Store, your icon, your colours across every screen. The customer journey from "Google your fleet name" to "book a ride and track the driver" reads as your brand end-to-end. App Store ratings average 4.6 across operator deployments, comparable with Uber and well above iCabbi-powered or Autocab-powered customer apps. In New York, the feature posts cleanly against NYC Taxi & Limousine Commission (TLC) quarterly returns, vehicle inspection cycles, and the 13,500-vehicle scale that defines the market. JFK + LGA + EWR airport flows integrate natively where applicable.

How TaxiCloud delivers passenger app in New York

Operators in New York typically run passenger app on TaxiCloud after a 6-10 day migration off iCabbi, Autocab, Cordic, or TaxiCaller. Booking flow is calibrated for sub-18-second median: pickup, destination, fare estimate, payment, confirm. Stripe runs up-front for card payments — eliminates no-shows on prepaid bookings, which materially reduces revenue leak. Cash bookings are supported for fleets with cash-heavy customer bases. Ride history shows full receipts, exportable for expense reconciliation; account-pay travellers see statement-level views per their corporate account. The dispatcher impact is highest in the New York operating tempo because NYC Taxi & Limousine Commission (TLC) compliance overlays the standard PHV regulatory posture, and passenger app surfaces the resulting reports through the same dispatch flow rather than as a separate finance task.

FAQ

Passenger app in New York — questions answered.

How does Passenger app work in New York?: Passenger app in New York reads from the live dispatch board, the customer-facing booking widget, and the NYC Taxi & Limousine Commission (TLC) compliance reporting layer in a single tenant. Customer signs up with email or phone; one-time-code verification. The New York configuration is preset for the city's 13,500-vehicle market and the New York operating geography.
Is Passenger app compliant with NYC Taxi & Limousine Commission (TLC)?: Yes. Passenger app is calibrated for NYC Taxi & Limousine Commission (TLC) reporting, audit, and renewal cycles. Vehicle inspection deadlines, driver-licence audits, and the local quarterly return format ship pre-configured. Format updates land in-sprint when the regulator changes requirements.
What does Passenger app cost for a New York fleet?: Passenger app ships on every TaxiCloud plan — Starter through Pro Ultra. Transparent $59-$449/month pricing. Most New York fleets run Pro (£149/€55/$59/A$89 month) or Pro Max (£349/€395/$449/A$629 month). No setup fee on Starter or Pro; month-to-month contracts; passenger app configuration in New York is included.

Ready when you are

Dispatch on autopilot.

14-day free trial. No card. Cancel anytime.

47 fleets joined this month · Talk to sales