Redcar and Cleveland licenses 313 vehicles as at 1 April 2024 — 85 hackney carriages and 228 private hire vehicles.
Private hire clearly leads the licensed fleet, so most work arrives pre-booked through a phone line, an app or a web form before any driver moves.
At this size the operator is often still on the phones, so anything that removes a keystroke from taking a booking pays for itself immediately.
325 driver licences are in force against those 313 vehicles, or 1.04 drivers per vehicle. Most vehicles are effectively single-driver, so utilisation is capped by driver hours rather than by vehicle supply.
Redcar and Cleveland licenses 2.28 taxis and private hire vehicles per 1,000 residents, against a median of 2.62 across the 292 authorities in the same return — 13 per cent below the national midpoint.
Licensed supply is close to the national midpoint, which usually means demand and supply trade places by time of day rather than one dominating.
Against its own region the fleet is thinner than typical: the North East median is 2.80 per 1,000 residents.
A dense core with significant rural surroundings means two operations in one — quick town work, and long spurs that tie a vehicle up for the better part of an hour.
Redcar and Cleveland requires a licensed private hire operator to record 9 of the 12 booking details the DfT surveys: time the booking was made, date the booking was made, pick-up time, pick-up date, pick-up point, main destination, driver name, driver licence number and vehicle registration.
That is a demanding regime: most of the fields the DfT surveys are mandatory here.
Not required here: passenger name, name of the booker and dispatcher name.
On vehicles, hackney carriages are held to a maximum vehicle age and private hire vehicles to a maximum vehicle age.
Redcar and Cleveland does not cap hackney carriage licence numbers, so the fleet can grow with demand. What limits growth is the cost of meeting the standards, not waiting for a plate to come free.
In-vehicle CCTV is permitted but not required here, so it stays an operator decision rather than a licence condition.
Before a new driver in Redcar and Cleveland can be sent a job, background screening is enhanced dbs and barred list checks, a topographical or navigational assessment must be passed and safeguarding training covering child sexual exploitation and county lines is required.
Redcar and Cleveland also requires a DBS check for the people taking and dispatching bookings, not only for drivers, so office staff sit inside the compliance perimeter too.
5.4 per cent of the licensed fleet in Redcar and Cleveland is wheelchair accessible — 4 hackney carriages and 13 private hire vehicles.
That is a thin accessible share, so accessible bookings need planning rather than absorbing, and one vehicle off the road materially cuts capacity.
Redcar and Cleveland publishes a list of designated wheelchair-accessible vehicles, which brings its drivers within section 165 of the Equality Act 2010.
Redcar and Cleveland departs from the majority answer on 5 of the surveyed licensing policies.
Requires daily hackney roadworthiness checks: "No" here, against "Yes" for 51 per cent of authorities.
Hackney English-standard requirement: "No" here, against "Both" for 50 per cent of authorities.
PHV English-standard requirement: "No" here, against "Both" for 51 per cent of authorities.
Disability awareness training for hackney drivers: "No" here, against "Yes" for 64 per cent of authorities.
Disability awareness training for PHV drivers: "No" here, against "Yes" for 62 per cent of authorities.
