Telford and Wrekin licenses 304 vehicles as at 1 April 2024 — 21 hackney carriages and 283 private hire vehicles.
Almost the entire licensed fleet is private hire, which may not be hailed or wait on a rank. Every journey has to be pre-booked, so the booking channel and the dispatch system are the business rather than a support function.
At this size the operator is often still on the phones, so anything that removes a keystroke from taking a booking pays for itself immediately.
384 driver licences are in force against those 304 vehicles, or 1.26 drivers per vehicle. Some vehicles run more than one driver, so shift patterns bear on availability as much as the plate count does.
Telford and Wrekin licenses 1.61 taxis and private hire vehicles per 1,000 residents, against a median of 2.62 across the 292 authorities in the same return — 39 per cent below the national midpoint.
Licensed supply is below the national midpoint, so peak demand routinely exceeds available vehicles. The operational win is honest quoting and declining work you cannot service, not more marketing spend.
Against its own region the fleet is thinner than typical: the West Midlands median is 2.27 per 1,000 residents.
Town and city demand of this kind is steady rather than spiky, and much of the dependable income comes from contract work: school runs, hospital appointments, account journeys.
Telford and Wrekin requires a licensed private hire operator to record 12 of the 12 booking details the DfT surveys: passenger name, time the booking was made, date the booking was made, pick-up time, pick-up date, pick-up point, main destination, driver name, driver licence number, vehicle registration, name of the booker and dispatcher name.
This is close to the strictest record-keeping regime in the survey — very nearly every booking field the DfT asks about is mandatory here.
On vehicles, hackney carriages are held to a maximum vehicle age and private hire vehicles to a maximum vehicle age.
Telford and Wrekin does not cap hackney carriage licence numbers, so the fleet can grow with demand. What limits growth is the cost of meeting the standards, not waiting for a plate to come free.
In-vehicle CCTV is permitted but not required here, so it stays an operator decision rather than a licence condition.
Daily roadworthiness checks are a condition in Telford and Wrekin, so there is a per-vehicle, per-day record to produce on request.
Before a new driver in Telford and Wrekin can be sent a job, background screening is enhanced dbs and barred list checks, a topographical or navigational assessment must be passed, drivers must meet a minimum spoken and written English standard, safeguarding training covering child sexual exploitation and county lines is required and disability awareness training is mandatory.
Telford and Wrekin also requires a DBS check for the people taking and dispatching bookings, not only for drivers, so office staff sit inside the compliance perimeter too.
13.2 per cent of the licensed fleet in Telford and Wrekin is wheelchair accessible — 21 hackney carriages and 19 private hire vehicles.
That is a thin accessible share, so accessible bookings need planning rather than absorbing, and one vehicle off the road materially cuts capacity.
Telford and Wrekin publishes a list of designated wheelchair-accessible vehicles, which brings its drivers within section 165 of the Equality Act 2010.
Telford and Wrekin departs from the majority answer on 3 of the surveyed licensing policies.
Requires daily PHV roadworthiness checks: "Yes" here, against "No" for 50 per cent of authorities.
Hackney topographical assessment: "Navigational" here, against "Topological" for 65 per cent of authorities.
PHV topographical assessment: "Navigational" here, against "Topological" for 52 per cent of authorities.
