North Norfolk licenses 391 vehicles as at 1 April 2024 — 135 hackney carriages and 256 private hire vehicles.
Private hire clearly leads the licensed fleet, so most work arrives pre-booked through a phone line, an app or a web form before any driver moves.
At this size the operator is often still on the phones, so anything that removes a keystroke from taking a booking pays for itself immediately.
424 driver licences are in force against those 391 vehicles, or 1.08 drivers per vehicle. Some vehicles run more than one driver, so shift patterns bear on availability as much as the plate count does.
North Norfolk licenses 3.79 taxis and private hire vehicles per 1,000 residents, against a median of 2.62 across the 292 authorities in the same return — 44 per cent above the national midpoint.
Supply is comfortably above the national midpoint, so operators tend to compete on reliability and account work rather than on simply having a vehicle free.
Against its own region the fleet is denser than typical: the East of England median is 2.52 per 1,000 residents.
North Norfolk requires a licensed private hire operator to record 10 of the 12 booking details the DfT surveys: passenger name, time the booking was made, date the booking was made, pick-up time, pick-up date, pick-up point, main destination, driver name, driver licence number and vehicle registration.
That is a demanding regime: most of the fields the DfT surveys are mandatory here.
Not required here: name of the booker and dispatcher name.
On vehicles, hackney carriages are held to a maximum vehicle age and private hire vehicles to a maximum vehicle age.
North Norfolk does not cap hackney carriage licence numbers, so the fleet can grow with demand. What limits growth is the cost of meeting the standards, not waiting for a plate to come free.
In-vehicle CCTV is permitted but not required here, so it stays an operator decision rather than a licence condition.
Before a new driver in North Norfolk can be sent a job, background screening is enhanced dbs and barred list checks, a topographical or navigational assessment must be passed, drivers must meet a minimum spoken and written English standard and safeguarding training covering child sexual exploitation and county lines is required.
4.1 per cent of the licensed fleet in North Norfolk is wheelchair accessible — 8 hackney carriages and 8 private hire vehicles.
That is a thin accessible share, so accessible bookings need planning rather than absorbing, and one vehicle off the road materially cuts capacity.
North Norfolk publishes a list of designated wheelchair-accessible vehicles, which brings its drivers within section 165 of the Equality Act 2010.
North Norfolk departs from the majority answer on 3 of the surveyed licensing policies.
Requires daily hackney roadworthiness checks: "No" here, against "Yes" for 51 per cent of authorities.
Disability awareness training for hackney drivers: "No" here, against "Yes" for 64 per cent of authorities.
Disability awareness training for PHV drivers: "No" here, against "Yes" for 62 per cent of authorities.
