Arun licenses 209 vehicles as at 1 April 2024 — 190 hackney carriages and 19 private hire vehicles.
This is an unusually hackney-weighted area. Rank and hail work dominates, and a dispatch system here has to accept that a driver's most profitable hour may be one where the operator sent them nothing.
A licensed fleet this small is usually owner-run, and the pressing problem is not allocation but coverage: who answers the phone when the person who normally does is driving.
237 driver licences are in force against those 209 vehicles, or 1.13 drivers per vehicle. Some vehicles run more than one driver, so shift patterns bear on availability as much as the plate count does.
Arun licenses 1.26 taxis and private hire vehicles per 1,000 residents, against a median of 2.62 across the 292 authorities in the same return — 52 per cent below the national midpoint.
Licensed supply is well below the national midpoint. Where vehicles are this scarce a missed pick-up costs more, because the customer has few alternatives and long memories.
Against its own region the fleet is thinner than typical: the South East median is 2.22 per 1,000 residents.
Town and city demand of this kind is steady rather than spiky, and much of the dependable income comes from contract work: school runs, hospital appointments, account journeys.
Arun requires a licensed private hire operator to record 12 of the 12 booking details the DfT surveys: passenger name, time the booking was made, date the booking was made, pick-up time, pick-up date, pick-up point, main destination, driver name, driver licence number, vehicle registration, name of the booker and dispatcher name.
This is close to the strictest record-keeping regime in the survey — very nearly every booking field the DfT asks about is mandatory here.
On vehicles, hackney carriages are held to both age and emissions standard and private hire vehicles to both age and emissions standard.
Arun does not cap hackney carriage licence numbers, so the fleet can grow with demand. What limits growth is the cost of meeting the standards, not waiting for a plate to come free.
In-vehicle CCTV is permitted but not required here, so it stays an operator decision rather than a licence condition.
Daily roadworthiness checks are a condition in Arun, so there is a per-vehicle, per-day record to produce on request.
Before a new driver in Arun can be sent a job, background screening is enhanced dbs and barred list checks, a topographical or navigational assessment must be passed, safeguarding training covering child sexual exploitation and county lines is required and disability awareness training is mandatory.
Arun also requires a DBS check for the people taking and dispatching bookings, not only for drivers, so office staff sit inside the compliance perimeter too.
1.4 per cent of the licensed fleet in Arun is wheelchair accessible — 2 hackney carriages and 1 private hire vehicles.
That is a thin accessible share, so accessible bookings need planning rather than absorbing, and one vehicle off the road materially cuts capacity.
Arun publishes a list of designated wheelchair-accessible vehicles, which brings its drivers within section 165 of the Equality Act 2010.
Arun departs from the majority answer on 5 of the surveyed licensing policies.
Requires daily PHV roadworthiness checks: "Yes" here, against "No" for 50 per cent of authorities.
Hackney English-standard requirement: "No" here, against "Both" for 50 per cent of authorities.
PHV English-standard requirement: "No" here, against "Both" for 51 per cent of authorities.
Hackney safeguarding training: "CSA/CSE only" here, against "Both" for 72 per cent of authorities.
PHV safeguarding training: "CSA/CSE only" here, against "Both" for 72 per cent of authorities.
