Newcastle upon Tyne licenses 4,775 vehicles as at 1 April 2024 — 567 hackney carriages and 4,208 private hire vehicles.
Almost the entire licensed fleet is private hire, which may not be hailed or wait on a rank. Every journey has to be pre-booked, so the booking channel and the dispatch system are the business rather than a support function.
A fleet this size normally runs several controllers across overlapping shifts, so the handover between them — who has already chased which job — is where service quality is won or lost.
5,889 driver licences are in force against those 4,775 vehicles, or 1.23 drivers per vehicle. Some vehicles run more than one driver, so shift patterns bear on availability as much as the plate count does.
Newcastle upon Tyne licenses 15.53 taxis and private hire vehicles per 1,000 residents, against a median of 2.62 across the 292 authorities in the same return — 492 per cent above the national midpoint.
Licensed supply sits far above the national midpoint. In a market this saturated the winning operator is rarely the one with the most cars; it is the one whose quoted arrival time is the time that actually happens.
Against its own region the fleet is denser than typical: the North East median is 2.80 per 1,000 residents.
Newcastle upon Tyne requires a licensed private hire operator to record 12 of the 12 booking details the DfT surveys: passenger name, time the booking was made, date the booking was made, pick-up time, pick-up date, pick-up point, main destination, driver name, driver licence number, vehicle registration, name of the booker and dispatcher name.
This is close to the strictest record-keeping regime in the survey — very nearly every booking field the DfT asks about is mandatory here.
On vehicles, hackney carriages are held to an emissions standard and private hire vehicles to an emissions standard.
Newcastle upon Tyne caps the number of hackney carriage licences it issues, so plate availability rather than demand sets the ceiling on that half of the fleet. Capped areas tend to see plates hold value and change hands, with growth pushed towards private hire, where numbers are not restricted.
In-vehicle CCTV is permitted but not required here, so it stays an operator decision rather than a licence condition.
Daily roadworthiness checks are a condition in Newcastle upon Tyne, so there is a per-vehicle, per-day record to produce on request.
Before a new driver in Newcastle upon Tyne can be sent a job, background screening is enhanced dbs and barred list checks, a topographical or navigational assessment must be passed, drivers must meet a minimum spoken and written English standard, safeguarding training covering child sexual exploitation and county lines is required and disability awareness training is mandatory.
5.9 per cent of the licensed fleet in Newcastle upon Tyne is wheelchair accessible — 237 hackney carriages and 43 private hire vehicles.
That is a thin accessible share, so accessible bookings need planning rather than absorbing, and one vehicle off the road materially cuts capacity.
Newcastle upon Tyne publishes a list of designated wheelchair-accessible vehicles, which brings its drivers within section 165 of the Equality Act 2010.
Newcastle upon Tyne departs from the majority answer on 6 of the surveyed licensing policies.
Caps hackney carriage licence numbers: "Yes" here, against "No" for 74 per cent of authorities.
Requires daily PHV roadworthiness checks: "Yes" here, against "No" for 50 per cent of authorities.
PHV topographical assessment: "No" here, against "Topological" for 52 per cent of authorities.
Hackney English-standard requirement: "Oral" here, against "Both" for 50 per cent of authorities.
PHV English-standard requirement: "Oral" here, against "Both" for 51 per cent of authorities.
Disability awareness training for PHV drivers: "No" here, against "Yes" for 62 per cent of authorities.
