Lancaster licenses 323 vehicles as at 1 April 2024 — 108 hackney carriages and 215 private hire vehicles.
Private hire clearly leads the licensed fleet, so most work arrives pre-booked through a phone line, an app or a web form before any driver moves.
At this size the operator is often still on the phones, so anything that removes a keystroke from taking a booking pays for itself immediately.
439 driver licences are in force against those 323 vehicles, or 1.36 drivers per vehicle. Some vehicles run more than one driver, so shift patterns bear on availability as much as the plate count does.
Lancaster licenses 2.24 taxis and private hire vehicles per 1,000 residents, against a median of 2.62 across the 292 authorities in the same return — 15 per cent below the national midpoint.
Licensed supply is close to the national midpoint, which usually means demand and supply trade places by time of day rather than one dominating.
Against its own region the fleet is thinner than typical: the North West median is 3.52 per 1,000 residents.
A dense core with significant rural surroundings means two operations in one — quick town work, and long spurs that tie a vehicle up for the better part of an hour.
Lancaster requires a licensed private hire operator to record 12 of the 12 booking details the DfT surveys: passenger name, time the booking was made, date the booking was made, pick-up time, pick-up date, pick-up point, main destination, driver name, driver licence number, vehicle registration, name of the booker and dispatcher name.
This is close to the strictest record-keeping regime in the survey — very nearly every booking field the DfT asks about is mandatory here.
On vehicles, hackney carriages are held to an emissions standard and private hire vehicles to an emissions standard.
Lancaster caps the number of hackney carriage licences it issues, so plate availability rather than demand sets the ceiling on that half of the fleet. Capped areas tend to see plates hold value and change hands, with growth pushed towards private hire, where numbers are not restricted.
In-vehicle CCTV is permitted but not required here, so it stays an operator decision rather than a licence condition.
Daily roadworthiness checks are a condition in Lancaster, so there is a per-vehicle, per-day record to produce on request.
Before a new driver in Lancaster can be sent a job, background screening is enhanced dbs and barred list checks, a topographical or navigational assessment must be passed, drivers must meet a minimum spoken and written English standard, safeguarding training covering child sexual exploitation and county lines is required and disability awareness training is mandatory.
20.7 per cent of the licensed fleet in Lancaster is wheelchair accessible — 15 hackney carriages and 52 private hire vehicles.
That is a moderate accessible share: servable with notice, but not something to promise on demand at peak.
Lancaster publishes a list of designated wheelchair-accessible vehicles, which brings its drivers within section 165 of the Equality Act 2010.
Lancaster departs from the majority answer on 6 of the surveyed licensing policies.
Caps hackney carriage licence numbers: "Yes" here, against "No" for 74 per cent of authorities.
Requires daily PHV roadworthiness checks: "Yes" here, against "No" for 50 per cent of authorities.
Hackney topographical assessment: "Both" here, against "Topological" for 65 per cent of authorities.
PHV topographical assessment: "Both" here, against "Topological" for 52 per cent of authorities.
Hackney English-standard requirement: "Written" here, against "Both" for 50 per cent of authorities.
PHV English-standard requirement: "Written" here, against "Both" for 51 per cent of authorities.
