King's Lynn and West Norfolk licenses 236 vehicles as at 1 April 2024 — 87 hackney carriages and 149 private hire vehicles.
The fleet splits fairly evenly between the two trades. That is the awkward middle: drivers move between rank work and booked jobs during a shift, so availability is genuinely uncertain unless something tracks it.
A licensed fleet this small is usually owner-run, and the pressing problem is not allocation but coverage: who answers the phone when the person who normally does is driving.
259 driver licences are in force against those 236 vehicles, or 1.10 drivers per vehicle. Some vehicles run more than one driver, so shift patterns bear on availability as much as the plate count does.
King's Lynn and West Norfolk licenses 1.52 taxis and private hire vehicles per 1,000 residents, against a median of 2.62 across the 292 authorities in the same return — 42 per cent below the national midpoint.
Licensed supply is well below the national midpoint. Where vehicles are this scarce a missed pick-up costs more, because the customer has few alternatives and long memories.
Against its own region the fleet is thinner than typical: the East of England median is 2.52 per 1,000 residents.
The area is largely rural: long journeys, thin return loads, and a standing risk of sending a car twenty minutes out to earn a five-minute fare.
King's Lynn and West Norfolk requires a licensed private hire operator to record 12 of the 12 booking details the DfT surveys: passenger name, time the booking was made, date the booking was made, pick-up time, pick-up date, pick-up point, main destination, driver name, driver licence number, vehicle registration, name of the booker and dispatcher name.
This is close to the strictest record-keeping regime in the survey — very nearly every booking field the DfT asks about is mandatory here.
On vehicles, hackney carriages are held to a maximum vehicle age and private hire vehicles to a maximum vehicle age.
In-vehicle CCTV is permitted but not required here, so it stays an operator decision rather than a licence condition.
Before a new driver in King's Lynn and West Norfolk can be sent a job, background screening is enhanced dbs and barred list checks, a topographical or navigational assessment must be passed, drivers must meet a minimum spoken and written English standard and safeguarding training covering child sexual exploitation and county lines is required.
King's Lynn and West Norfolk also requires a DBS check for the people taking and dispatching bookings, not only for drivers, so office staff sit inside the compliance perimeter too.
14.8 per cent of the licensed fleet in King's Lynn and West Norfolk is wheelchair accessible — 35 hackney carriages and 0 private hire vehicles.
That is a thin accessible share, so accessible bookings need planning rather than absorbing, and one vehicle off the road materially cuts capacity.
King's Lynn and West Norfolk publishes a list of designated wheelchair-accessible vehicles, which brings its drivers within section 165 of the Equality Act 2010.
King's Lynn and West Norfolk departs from the majority answer on 6 of the surveyed licensing policies.
Caps hackney carriage licence numbers: "For some (but not all) vehicle types" here, against "No" for 74 per cent of authorities.
Requires daily hackney roadworthiness checks: "No" here, against "Yes" for 51 per cent of authorities.
Hackney safeguarding training: "CSA/CSE only" here, against "Both" for 72 per cent of authorities.
PHV safeguarding training: "CSA/CSE only" here, against "Both" for 72 per cent of authorities.
Disability awareness training for hackney drivers: "No" here, against "Yes" for 64 per cent of authorities.
Disability awareness training for PHV drivers: "No" here, against "Yes" for 62 per cent of authorities.
