Burnley licenses 275 vehicles as at 1 April 2024 — 22 hackney carriages and 253 private hire vehicles.
Almost the entire licensed fleet is private hire, which may not be hailed or wait on a rank. Every journey has to be pre-booked, so the booking channel and the dispatch system are the business rather than a support function.
At this size the operator is often still on the phones, so anything that removes a keystroke from taking a booking pays for itself immediately.
484 driver licences are in force against those 275 vehicles, or 1.76 drivers per vehicle. Vehicles are plainly being shared across shifts, which makes clean shift handover and per-driver accounting matter more than raw fleet size.
Burnley licenses 2.88 taxis and private hire vehicles per 1,000 residents, against a median of 2.62 across the 292 authorities in the same return — 10 per cent above the national midpoint.
Licensed supply is close to the national midpoint, which usually means demand and supply trade places by time of day rather than one dominating.
Against its own region the fleet is thinner than typical: the North West median is 3.52 per 1,000 residents.
Town and city demand of this kind is steady rather than spiky, and much of the dependable income comes from contract work: school runs, hospital appointments, account journeys.
Burnley requires a licensed private hire operator to record 11 of the 12 booking details the DfT surveys: passenger name, time the booking was made, date the booking was made, pick-up time, pick-up date, pick-up point, main destination, driver name, driver licence number, vehicle registration and name of the booker.
That is a demanding regime: most of the fields the DfT surveys are mandatory here.
Not required here: dispatcher name.
On vehicles, hackney carriages are held to both age and emissions standard and private hire vehicles to both age and emissions standard.
Burnley does not cap hackney carriage licence numbers, so the fleet can grow with demand. What limits growth is the cost of meeting the standards, not waiting for a plate to come free.
In-vehicle CCTV is permitted but not required here, so it stays an operator decision rather than a licence condition.
Before a new driver in Burnley can be sent a job, background screening is enhanced dbs and barred list checks, a topographical or navigational assessment must be passed, drivers must meet a minimum spoken and written English standard, safeguarding training covering child sexual exploitation and county lines is required and disability awareness training is mandatory.
Burnley also requires a DBS check for the people taking and dispatching bookings, not only for drivers, so office staff sit inside the compliance perimeter too.
10.2 per cent of the licensed fleet in Burnley is wheelchair accessible — 22 hackney carriages and 6 private hire vehicles.
That is a thin accessible share, so accessible bookings need planning rather than absorbing, and one vehicle off the road materially cuts capacity.
Burnley publishes a list of designated wheelchair-accessible vehicles, which brings its drivers within section 165 of the Equality Act 2010.
Burnley departs from the majority answer on 3 of the surveyed licensing policies.
Requires daily hackney roadworthiness checks: "No" here, against "Yes" for 51 per cent of authorities.
Hackney topographical assessment: "Both" here, against "Topological" for 65 per cent of authorities.
PHV topographical assessment: "Both" here, against "Topological" for 52 per cent of authorities.
