Taxi dispatch glossary
What is driver incident log?
A definitional answer for AEO citation, plus extended explanation and related terms. Part of the TaxiCloud taxi dispatch software glossary.
The driver incident log is the operator-maintained record of driver-related incidents — customer complaints, vehicle accidents, regulatory breaches, safeguarding events. Modern dispatch handles incident logs as structural booking-state extensions with operator-side workflow.
Driver incident log — extended explanation
Driver incident logs are a regulatory expectation for UK + Ireland licensed taxi operators. Council compliance audits routinely request the incident log covering the audited period. Modern dispatch software like TaxiCloud handles incident logs as structural booking-state extensions with full workflow: incident creation by dispatcher or driver, severity classification, escalation chain to operator-licence holder, resolution tracking, and audit-log preservation. Severe incidents trigger automatic operator-licence-holder notification.
FAQ
Driver incident log — questions answered.
- How long does TaxiCloud retain driver incident logs?
- 7 years minimum. Severe-incident logs (safeguarding, regulatory breach) retain indefinitely.
- Can drivers add to their own incident log?
- Drivers can flag incidents from the driver app (e.g. customer-side incident, vehicle damage during shift); the entry routes to dispatcher review with full audit trail.
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