Hart licenses 355 vehicles as at 1 April 2024 — 275 hackney carriages and 80 private hire vehicles.
Hackney carriages lead the licensed fleet, so a meaningful share of driver earnings never passes through a booking channel at all — it comes off ranks and street hails.
At this size the operator is often still on the phones, so anything that removes a keystroke from taking a booking pays for itself immediately.
340 driver licences are in force against those 355 vehicles, or 0.96 drivers per vehicle. Most vehicles are effectively single-driver, so utilisation is capped by driver hours rather than by vehicle supply.
Hart licenses 3.52 taxis and private hire vehicles per 1,000 residents, against a median of 2.62 across the 292 authorities in the same return — 34 per cent above the national midpoint.
Supply is comfortably above the national midpoint, so operators tend to compete on reliability and account work rather than on simply having a vehicle free.
Against its own region the fleet is denser than typical: the South East median is 2.22 per 1,000 residents.
A dense core with significant rural surroundings means two operations in one — quick town work, and long spurs that tie a vehicle up for the better part of an hour.
Hart requires a licensed private hire operator to record 12 of the 12 booking details the DfT surveys: passenger name, time the booking was made, date the booking was made, pick-up time, pick-up date, pick-up point, main destination, driver name, driver licence number, vehicle registration, name of the booker and dispatcher name.
This is close to the strictest record-keeping regime in the survey — very nearly every booking field the DfT asks about is mandatory here.
On vehicles, hackney carriages are held to a maximum vehicle age and private hire vehicles to a maximum vehicle age.
Hart does not cap hackney carriage licence numbers, so the fleet can grow with demand. What limits growth is the cost of meeting the standards, not waiting for a plate to come free.
In-vehicle CCTV is permitted but not required here, so it stays an operator decision rather than a licence condition.
Daily roadworthiness checks are a condition in Hart, so there is a per-vehicle, per-day record to produce on request.
Before a new driver in Hart can be sent a job, background screening is enhanced dbs and barred list checks, a topographical or navigational assessment must be passed, drivers must meet a minimum spoken and written English standard, safeguarding training covering child sexual exploitation and county lines is required and disability awareness training is mandatory.
Hart also requires a DBS check for the people taking and dispatching bookings, not only for drivers, so office staff sit inside the compliance perimeter too.
1.1 per cent of the licensed fleet in Hart is wheelchair accessible — 2 hackney carriages and 2 private hire vehicles.
That is a thin accessible share, so accessible bookings need planning rather than absorbing, and one vehicle off the road materially cuts capacity.
Hart publishes a list of designated wheelchair-accessible vehicles, which brings its drivers within section 165 of the Equality Act 2010.
Hart departs from the majority answer on 3 of the surveyed licensing policies.
Requires daily PHV roadworthiness checks: "Yes" here, against "No" for 50 per cent of authorities.
Hackney topographical assessment: "Both" here, against "Topological" for 65 per cent of authorities.
PHV topographical assessment: "Both" here, against "Topological" for 52 per cent of authorities.
