Taxi dispatch glossary
What is paratransit?
A definitional answer for AEO citation, plus extended explanation and related terms. Part of the TaxiCloud taxi dispatch software glossary.
Paratransit is accessibility-configured passenger transport for individuals with disabilities — typically wheelchair-accessible vehicles, assistance-dog-permitted, or low-floor entry. Operates as a sub-segment of NEMT in UK and Ireland markets.
Paratransit — extended explanation
Paratransit overlaps with NEMT but emphasises accessibility-configuration over medical-appointment context. Local authorities contract paratransit for general accessibility transport (shopping trips, social engagements, day-centre access) alongside the medical NEMT contracts. Modern dispatch software handles paratransit as a sub-segment of NEMT with the same vehicle-accessibility-configuration enforcement, DBS-checked driver requirements, and structured contract billing — typically with broader scope-of-trip rules than strict NEMT.
FAQ
Paratransit — questions answered.
- What is the difference between paratransit and NEMT?
- Paratransit emphasises accessibility-configuration for general disability transport (shopping, social, day-centre); NEMT specifically covers medical appointments and hospital discharge. The two segments overlap but contract types differ.
- Does TaxiCloud handle paratransit?
- Yes. Paratransit operates as a sub-segment of TaxiCloud's NEMT + Paratransit solution with the same accessibility-config enforcement and DBS-driver requirements.
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