Pendle licenses 663 vehicles as at 1 April 2024 — 71 hackney carriages and 592 private hire vehicles.
Almost the entire licensed fleet is private hire, which may not be hailed or wait on a rank. Every journey has to be pre-booked, so the booking channel and the dispatch system are the business rather than a support function.
At this size the operator is often still on the phones, so anything that removes a keystroke from taking a booking pays for itself immediately.
850 driver licences are in force against those 663 vehicles, or 1.28 drivers per vehicle. Some vehicles run more than one driver, so shift patterns bear on availability as much as the plate count does.
Pendle licenses 6.90 taxis and private hire vehicles per 1,000 residents, against a median of 2.62 across the 292 authorities in the same return — 163 per cent above the national midpoint.
Licensed supply sits far above the national midpoint. In a market this saturated the winning operator is rarely the one with the most cars; it is the one whose quoted arrival time is the time that actually happens.
Against its own region the fleet is denser than typical: the North West median is 3.52 per 1,000 residents.
Town and city demand of this kind is steady rather than spiky, and much of the dependable income comes from contract work: school runs, hospital appointments, account journeys.
Pendle requires a licensed private hire operator to record 12 of the 12 booking details the DfT surveys: passenger name, time the booking was made, date the booking was made, pick-up time, pick-up date, pick-up point, main destination, driver name, driver licence number, vehicle registration, name of the booker and dispatcher name.
This is close to the strictest record-keeping regime in the survey — very nearly every booking field the DfT asks about is mandatory here.
On vehicles, hackney carriages are held to both age and emissions standard and private hire vehicles to both age and emissions standard.
Pendle caps the number of hackney carriage licences it issues, so plate availability rather than demand sets the ceiling on that half of the fleet. Capped areas tend to see plates hold value and change hands, with growth pushed towards private hire, where numbers are not restricted.
In-vehicle CCTV is permitted but not required here, so it stays an operator decision rather than a licence condition.
Daily roadworthiness checks are a condition in Pendle, so there is a per-vehicle, per-day record to produce on request.
Before a new driver in Pendle can be sent a job, background screening is enhanced dbs and barred list checks, a topographical or navigational assessment must be passed, drivers must meet a minimum spoken and written English standard and safeguarding training covering child sexual exploitation and county lines is required.
Pendle also requires a DBS check for the people taking and dispatching bookings, not only for drivers, so office staff sit inside the compliance perimeter too.
5.7 per cent of the licensed fleet in Pendle is wheelchair accessible — 5 hackney carriages and 33 private hire vehicles.
That is a thin accessible share, so accessible bookings need planning rather than absorbing, and one vehicle off the road materially cuts capacity.
Pendle publishes a list of designated wheelchair-accessible vehicles, which brings its drivers within section 165 of the Equality Act 2010.
Pendle departs from the majority answer on 8 of the surveyed licensing policies.
Caps hackney carriage licence numbers: "Yes" here, against "No" for 74 per cent of authorities.
Requires daily PHV roadworthiness checks: "Yes" here, against "No" for 50 per cent of authorities.
Hackney English-standard requirement: "Oral" here, against "Both" for 50 per cent of authorities.
PHV English-standard requirement: "Oral" here, against "Both" for 51 per cent of authorities.
Hackney safeguarding training: "CSA/CSE only" here, against "Both" for 72 per cent of authorities.
PHV safeguarding training: "CSA/CSE only" here, against "Both" for 72 per cent of authorities.
