Passenger app in Los Angeles — the operating reality
Passenger app ships against the California operating geography as a structural object. The passenger app is the customer's full digital experience of your fleet. On Pro and above, it ships white-labelled: your name on the App Store, your icon, your colours across every screen. The customer journey from "Google your fleet name" to "book a ride and track the driver" reads as your brand end-to-end. App Store ratings average 4.6 across operator deployments, comparable with Uber and well above iCabbi-powered or Autocab-powered customer apps. In Los Angeles, the feature posts cleanly against City of Los Angeles Department of Transportation (LADOT) quarterly returns, vehicle inspection cycles, and the 2,300-vehicle scale that defines the market. LAX + BUR + LGB airport flows integrate natively where applicable.
