Dispatch board in Brisbane — the operating reality
Dispatch board ships against the Queensland operating geography as a structural object. Most dispatch consoles still ship with a polling refresh model: every five seconds the page asks the server for state and re-renders. That looks fine in a demo and breaks under real operating load. TaxiCloud's dispatch board uses WebSocket subscriptions via Reverb — every state change in the live operation pushes to the console within 200ms, with no refresh flicker, no polling overhead, and no stale data. Driver pin movements, job-status changes, customer SMS deliveries, and AI Copilot suggestions all land continuously. In Brisbane, the feature posts cleanly against Queensland Department of Transport and Main Roads quarterly returns, vehicle inspection cycles, and the 3,100-vehicle scale that defines the market. BNE airport flows integrate natively where applicable.
