Dispatch board in Birmingham — the operating reality
Dispatch board ships against the West Midlands operating geography as a structural object. Most dispatch consoles still ship with a polling refresh model: every five seconds the page asks the server for state and re-renders. That looks fine in a demo and breaks under real operating load. TaxiCloud's dispatch board uses WebSocket subscriptions via Reverb — every state change in the live operation pushes to the console within 200ms, with no refresh flicker, no polling overhead, and no stale data. Driver pin movements, job-status changes, customer SMS deliveries, and AI Copilot suggestions all land continuously. In Birmingham, the feature posts cleanly against Birmingham City Council Licensing quarterly returns, vehicle inspection cycles, and the 7,200-vehicle scale that defines the market. BHX airport flows integrate natively where applicable.
