Stoke-on-Trent licenses 1,585 vehicles as at 1 April 2024 — 160 hackney carriages and 1,425 private hire vehicles.
Almost the entire licensed fleet is private hire, which may not be hailed or wait on a rank. Every journey has to be pre-booked, so the booking channel and the dispatch system are the business rather than a support function.
A fleet in this range is past the point where one controller sees everything at once, but not yet big enough to absorb a bad half-hour without customers noticing.
1,886 driver licences are in force against those 1,585 vehicles, or 1.19 drivers per vehicle. Some vehicles run more than one driver, so shift patterns bear on availability as much as the plate count does.
Stoke-on-Trent licenses 6.10 taxis and private hire vehicles per 1,000 residents, against a median of 2.62 across the 292 authorities in the same return — 132 per cent above the national midpoint.
Licensed supply sits far above the national midpoint. In a market this saturated the winning operator is rarely the one with the most cars; it is the one whose quoted arrival time is the time that actually happens.
Against its own region the fleet is denser than typical: the West Midlands median is 2.27 per 1,000 residents.
Town and city demand of this kind is steady rather than spiky, and much of the dependable income comes from contract work: school runs, hospital appointments, account journeys.
Stoke-on-Trent requires a licensed private hire operator to record 9 of the 12 booking details the DfT surveys: passenger name, time the booking was made, date the booking was made, pick-up time, pick-up date, pick-up point, driver name, vehicle registration and name of the booker.
That is a demanding regime: most of the fields the DfT surveys are mandatory here.
Not required here: main destination, driver licence number and dispatcher name.
On vehicles, hackney carriages are held to a maximum vehicle age and private hire vehicles to a maximum vehicle age.
Stoke-on-Trent does not cap hackney carriage licence numbers, so the fleet can grow with demand. What limits growth is the cost of meeting the standards, not waiting for a plate to come free.
In-vehicle CCTV is permitted but not required here, so it stays an operator decision rather than a licence condition.
Daily roadworthiness checks are a condition in Stoke-on-Trent, so there is a per-vehicle, per-day record to produce on request.
Before a new driver in Stoke-on-Trent can be sent a job, background screening is enhanced dbs and barred list checks, drivers must meet a minimum spoken and written English standard, safeguarding training covering child sexual exploitation and county lines is required and disability awareness training is mandatory.
8.3 per cent of the licensed fleet in Stoke-on-Trent is wheelchair accessible — 66 hackney carriages and 66 private hire vehicles.
That is a thin accessible share, so accessible bookings need planning rather than absorbing, and one vehicle off the road materially cuts capacity.
Stoke-on-Trent publishes a list of designated wheelchair-accessible vehicles, which brings its drivers within section 165 of the Equality Act 2010.
Stoke-on-Trent departs from the majority answer on 3 of the surveyed licensing policies.
Requires daily PHV roadworthiness checks: "Yes" here, against "No" for 50 per cent of authorities.
Hackney topographical assessment: "No" here, against "Topological" for 65 per cent of authorities.
PHV topographical assessment: "No" here, against "Topological" for 52 per cent of authorities.
Yes. In the reporting year Stoke-on-Trent refused 0 operator licence applications, suspended 0 and revoked 1.
