Crawley licenses 700 vehicles as at 1 April 2024 — 123 hackney carriages and 577 private hire vehicles.
Private hire clearly leads the licensed fleet, so most work arrives pre-booked through a phone line, an app or a web form before any driver moves.
At this size the operator is often still on the phones, so anything that removes a keystroke from taking a booking pays for itself immediately.
944 driver licences are in force against those 700 vehicles, or 1.35 drivers per vehicle. Some vehicles run more than one driver, so shift patterns bear on availability as much as the plate count does.
Crawley licenses 5.86 taxis and private hire vehicles per 1,000 residents, against a median of 2.62 across the 292 authorities in the same return — 123 per cent above the national midpoint.
Licensed supply sits far above the national midpoint. In a market this saturated the winning operator is rarely the one with the most cars; it is the one whose quoted arrival time is the time that actually happens.
Against its own region the fleet is denser than typical: the South East median is 2.22 per 1,000 residents.
Town and city demand of this kind is steady rather than spiky, and much of the dependable income comes from contract work: school runs, hospital appointments, account journeys.
Crawley requires a licensed private hire operator to record 12 of the 12 booking details the DfT surveys: passenger name, time the booking was made, date the booking was made, pick-up time, pick-up date, pick-up point, main destination, driver name, driver licence number, vehicle registration, name of the booker and dispatcher name.
This is close to the strictest record-keeping regime in the survey — very nearly every booking field the DfT asks about is mandatory here.
On vehicles, hackney carriages are held to a maximum vehicle age and private hire vehicles to a maximum vehicle age.
Crawley caps the number of hackney carriage licences it issues, so plate availability rather than demand sets the ceiling on that half of the fleet. Capped areas tend to see plates hold value and change hands, with growth pushed towards private hire, where numbers are not restricted.
In-vehicle CCTV is permitted but not required here, so it stays an operator decision rather than a licence condition.
Daily roadworthiness checks are a condition in Crawley, so there is a per-vehicle, per-day record to produce on request.
Before a new driver in Crawley can be sent a job, background screening is enhanced dbs and barred list checks, a topographical or navigational assessment must be passed, drivers must meet a minimum spoken and written English standard, safeguarding training covering child sexual exploitation and county lines is required and disability awareness training is mandatory.
Crawley also requires a DBS check for the people taking and dispatching bookings, not only for drivers, so office staff sit inside the compliance perimeter too.
8 per cent of the licensed fleet in Crawley is wheelchair accessible — 51 hackney carriages and 5 private hire vehicles.
That is a thin accessible share, so accessible bookings need planning rather than absorbing, and one vehicle off the road materially cuts capacity.
Crawley publishes a list of designated wheelchair-accessible vehicles, which brings its drivers within section 165 of the Equality Act 2010.
Crawley departs from the majority answer on 2 of the surveyed licensing policies.
Caps hackney carriage licence numbers: "Yes" here, against "No" for 74 per cent of authorities.
Requires daily PHV roadworthiness checks: "Yes" here, against "No" for 50 per cent of authorities.
Yes. In the reporting year Crawley refused 1 operator licence applications, suspended 0 and revoked 0.
