Taxi dispatch glossary
What is waiting list?
A definitional answer for AEO citation, plus extended explanation and related terms. Part of the TaxiCloud taxi dispatch software glossary.
A waiting list is the queue of unaccepted booking offers that no driver has yet claimed. Modern dispatch handles the waiting list as a structural state with escalation rules — surge multiplier increases, driver pool expansion, or operator-side intervention.
Waiting list — extended explanation
Waiting lists form during demand surges or driver-supply gaps when offers exceed available driver acceptances within the configured timeout (typically 30-90 seconds). Modern dispatch software like TaxiCloud applies escalation rules: if no driver accepts within the first timeout, expand the eligible driver pool (loosen vehicle-class match, expand geographic radius); if still no acceptance, apply surge multiplier; if still no acceptance, escalate to operator-side intervention with configurable thresholds.
FAQ
Waiting list — questions answered.
- What is the typical TaxiCloud waiting-list timeout?
- 30-60 seconds for the first acceptance window. Configurable per operator and per booking type.
- How does TaxiCloud reduce waiting-list time during surges?
- AI Copilot pre-positioning anticipates demand windows and routes idle drivers toward predicted demand 8-15 minutes in advance, reducing waiting-list formation during peak windows.
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